FAQs

  • Student FAQs

  • How do I get started?

    To begin your learning with our online course in Information Mastery, you will login to our learning center once you receive an email with your credentials from CIS or your local program administrator. Follow the links to create your own password and begin the course (www.cislearning.com).

  • How do I reset my password?

    Navigate to the login screen (www.cislearning.com), and choose the ‘Forgot password?’ link. Once you’ve either entered your username or email address, a link to reset your password will be sent to your email address. Alternatively, you may contact support@cis-us.com with your email address or username information, and the password may be reset for you.
    Image circling the 'forgot password' option in the learning LMS

  • What if I've forgotten my password?

    For security purposes, rather than provide you with your password, the systems asks that you reset your password using your email. Navigate to the login screen (www.cislearning.com), and choose the ‘Forgot password?’ link. Once you’ve either entered your username or email address, a link to reset your password will be sent to your email address. Alternatively, you may contact support@cis-us.com with your email address or username information, and the password may be reset for you.

  • How do I track my progress?

    To track your progress, navigate to the dashboard page at www.cislearning.com, and choose the ‘Course Progress’ tile. You may also access this page by locating ‘Course Progress’ the menu at the top right corner of the page, or by navigating to: https://cis.myabsorb.com/#/transcript

  • When I go back to view a course, the system asks if I'd like to resume. What does this mean?

    As you progress through each module, every ‘slide’ that you view is tracked. This way, the system knows that you are working on or have completed a module. When it asks if you’d like to resume, by clicking ‘No,’ you will reset that progress. In almost every case, you should instead click ‘Yes,’ and then use the menu to navigate to the appropriate slide. If you’ve already clicked ‘No’ and didn’t mean to, you must either view all the slides in that module again, or contact your administrator to manually update your course progress.

  • Why is the course showing as incomplete even though I finished it?

    There are several reasons that you may see that a course shows that it is incomplete. First, try to logout and log back in, to make sure that everything is updated.

    • If it continues to show as incomplete, it is likely that the system did not recognize that you’ve viewed the minimum number of ‘slides.’ This can happen if you skipped a slide, or if you navigate back to the course at a later time and choose ‘No’ when prompted ‘Would you like to resume where you left off?”. Doing so will reset the status of your progress when viewing the module. To fix this:
      • Launch the course again. When prompted ‘Would you like to resume where you left off?’, choose ‘Yes.’ On the left-hand menu bar, make sure that any slides that still show bright white have been viewed.

    If issues continue, contact your local program  administrator so they can override your completion status.

  • Administrator FAQs

  • How do I begin?

    We will send you an email with your login credentials to personalize. Additionally, to begin learning about the learning system platform, we will enroll you in a course titled ‘Intro to Absorb LMS.’ To view this course, log in to www.cislearning.com, choose my courses, and ‘launch’ the intro course. This course offers videos to review many of the administrative aspects of the course. If you follow along and don’t see an option that the video shows, it might mean that you don’t have access to that feature. Please contact support@cis-us.com for any additional questions, or if you have issues viewing this introductory course.

  • What do I need to know?

    Based on the terms of your contract with CIS, you will have chosen from two paths of administrative support: full-service setup or more likely, an on-site, local program administrator who will oversee, enroll, manage and monitor your students. If CIS will be handling student enrollment, we will work with your administrator to retrieve a csv document with student credential information (first and last names and email addresses). They will be sent an email to personalize their login credentials and another with instructions to begin the course.

  • How do I register students?

    To enroll students, we can either bulk upload a list of names and email addresses, which will set up a default password and user accounts for all users. Alternatively, we can set up an enrollment key for you to share with your students, so that they can create an account when necessary and will be automatically enrolled in the appropriate course.

  • How do I assign another administrator?

    Due to security issues, we do not allow administrators to give admin rights to other users. However, you may email support@cis-us.com with your department information, as well as the prospective administrators information and roles, and we can set them up for you.

  • One of my students can't login. What do I do?

    This may be due to a variety of issues. If the issue is due to password issues, you may aid in resetting the password for the user.

    Click Here to view the LMS support page

  • Our enrollment key has expired. What do I do?

    To discourage unnecessary user enrollment, we sometimes set an expiration date or remove an enrollment key entirely. Please contact support@cis-us.com and we can extend the expiration, or set up a new enrollment key.

  • How do I track my students’ progress?

    While there are many ways to check the progress of a student, it is recommended to start by viewing the user’s learner transcript.

    • To do this, navigate to the admin side of the learning platform by choosing the menu in the top right corner and choosing ‘Admin’.
    • Then, on the left sidebar, choose the ‘Users’ menu option Image of User Icon , and ‘Users’ sub-menu option  Image of Users Icon.
    • Select the desired user, and choose ‘learner transcript’ on the right sidebar. Image of Learner Transcript Button
  • Can I print progress reports?

    Navigate to the admin side of the learning platform by choose the menu in the top right corner and choosing ‘Admin’. Then, on the left sidebar, choose the ‘Reports’ menu option Image of Reports Icon, and select the desired report.

    Add any filters that you need (if any), and choose the print icon to print Image of Print Icon

  • How do I reset a user’s password?

    Follow the instructions on the LMS support page