FAQs
Student FAQs
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How do I get started?
To begin your learning with our online course in Information Mastery, you will login to our learning center once you receive an email with your credentials from CIS or your local program administrator. Follow the links to create your own password and begin the course (www.cislearning.com).
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How do I reset my password?
Navigate to the login screen (www.cislearning.com), and choose the ‘Forgot password?’ link. Once you’ve either entered your username or email address, a link to reset your password will be sent to your email address. Alternatively, you may contact support@cis-us.com with your email address or username information, and the password may be reset for you.
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What if I've forgotten my password?
For security purposes, rather than provide you with your password, the systems asks that you reset your password using your email. Navigate to the login screen (www.cislearning.com), and choose the ‘Forgot password?’ link. Once you’ve either entered your username or email address, a link to reset your password will be sent to your email address. Alternatively, you may contact support@cis-us.com with your email address or username information, and the password may be reset for you.
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How do I track my progress?
To track your progress, navigate to the dashboard page at www.cislearning.com, and choose the ‘Course Progress’ tile. You may also access this page by locating ‘Course Progress’ the menu at the top right corner of the page, or by navigating to: https://cis.myabsorb.com/#/transcript
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When I go back to view a course, the system asks if I'd like to resume. What does this mean?
As you progress through each module, every ‘slide’ that you view is tracked. This way, the system knows that you are working on or have completed a module. When it asks if you’d like to resume, by clicking ‘No,’ you will reset that progress. In almost every case, you should instead click ‘Yes,’ and then use the menu to navigate to the appropriate slide. If you’ve already clicked ‘No’ and didn’t mean to, you must either view all the slides in that module again, or contact your administrator to manually update your course progress.
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Why is the course showing as incomplete even though I finished it?
There are several reasons that you may see that a course shows that it is incomplete. First, try to logout and log back in, to make sure that everything is updated.
- If it continues to show as incomplete, it is likely that the system did not recognize that you’ve viewed the minimum number of ‘slides.’ This can happen if you skipped a slide, or if you navigate back to the course at a later time and choose ‘No’ when prompted ‘Would you like to resume where you left off?”. Doing so will reset the status of your progress when viewing the module. To fix this:
- Launch the course again. When prompted ‘Would you like to resume where you left off?’, choose ‘Yes.’ On the left-hand menu bar, make sure that any slides that still show bright white have been viewed.
If issues continue, contact your local program administrator so they can override your completion status.
- If it continues to show as incomplete, it is likely that the system did not recognize that you’ve viewed the minimum number of ‘slides.’ This can happen if you skipped a slide, or if you navigate back to the course at a later time and choose ‘No’ when prompted ‘Would you like to resume where you left off?”. Doing so will reset the status of your progress when viewing the module. To fix this:
Administrator FAQs
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How do I begin?
We will send you an email with your login credentials to personalize. Additionally, to begin learning about the learning system platform, we will enroll you in a course titled ‘Intro to Absorb LMS.’ To view this course, log in to www.cislearning.com, choose my courses, and ‘launch’ the intro course. This course offers videos to review many of the administrative aspects of the course. If you follow along and don’t see an option that the video shows, it might mean that you don’t have access to that feature. Please contact support@cis-us.com for any additional questions, or if you have issues viewing this introductory course.
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What do I need to know?
Based on the terms of your contract with CIS, you will have chosen from two paths of administrative support: full-service setup or more likely, an on-site, local program administrator who will oversee, enroll, manage and monitor your students. If CIS will be handling student enrollment, we will work with your administrator to retrieve a csv document with student credential information (first and last names and email addresses). They will be sent an email to personalize their login credentials and another with instructions to begin the course.
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How do I register students?
To enroll students, we can either bulk upload a list of names and email addresses, which will set up a default password and user accounts for all users. Alternatively, we can set up an enrollment key for you to share with your students, so that they can create an account when necessary and will be automatically enrolled in the appropriate course.
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How do I assign another administrator?
Due to security issues, we do not allow administrators to give admin rights to other users. However, you may email support@cis-us.com with your department information, as well as the prospective administrators information and roles, and we can set them up for you.
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One of my students can't login. What do I do?
This may be due to a variety of issues. If the issue is due to password issues, you may aid in resetting the password for the user.
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Our enrollment key has expired. What do I do?
To discourage unnecessary user enrollment, we sometimes set an expiration date or remove an enrollment key entirely. Please contact support@cis-us.com and we can extend the expiration, or set up a new enrollment key.
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How do I track my students’ progress?
While there are many ways to check the progress of a student, it is recommended to start by viewing the user’s learner transcript.
- To do this, navigate to the admin side of the learning platform by choosing the menu in the top right corner and choosing ‘Admin’.
- Then, on the left sidebar, choose the ‘Users’ menu option
, and ‘Users’ sub-menu option
.
- Select the desired user, and choose ‘learner transcript’ on the right sidebar.
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Can I print progress reports?
Navigate to the admin side of the learning platform by choose the menu in the top right corner and choosing ‘Admin’. Then, on the left sidebar, choose the ‘Reports’ menu option
, and select the desired report.
Add any filters that you need (if any), and choose the print icon to print
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How do I reset a user’s password?
Follow the instructions on the LMS support page
Logging In
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My password isn't working. I can't log in.
Choose the ‘Forgot password?’ link. Once you’ve either entered your username or email address, a link to reset your password will be sent to your email address. Alternatively, you may contact support@cis-us.com with your email address or username information, and the password may be reset for you.
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The site is down. What do I do?
- Is it just you? Check to see if the site is working properly on a different computer, or with a friend that is using a different internet connection. If it is local to your computer or internet connection, you may need to work with local technical support to fix the issue. You many also try resetting your cache: https://support.absorblms.com/support/solutions/articles/5000637437-how-do-i-clear-my-browser-s-cache-cookies-
- Contact support@cis-us.com. If the issue is confirmed to be widespread, we will reply as soon as we can with any information we have available.
- Check to see if the learning system is working properly. They have two resources to check this:
System Requirements
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LMS platform:
System requirements will are broken by the learning platform and the course itself. If you are having issues navigating the cislearning.com dashboard, navigate to:
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Storyline:
For system requirements needed when viewing each module, navigate to:
https://www.articulate.com/support/storyline-2/system-requirements-for-articulate-storyline-2
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Flash Player:
- The most common system requirement that causes issues for users is an out of date flash player plugin. This can cause many different issues, including not being able to launch a module, issues viewing videos in modules, some slides are blank, etc. To download or update to the latest version of flash, navigate to:

Explore video from our online course

Purchase a program or get more information
Our operations team is happy to assist you with additional information or a quote for program pricing.
Phone: 844-222-0004
Email: information@cis-us.com
Mailing: 20 Sewall Woods Rd, Melrose MA 02176